I recently made a video showing a Vortex Defender ST enclosed optic that I broke. If you want the full backstory, you can check out the video dedicated to that.
To me, one of the biggest advantages of buying a Vortex optic is their VIP Warranty. It’s advertised as unlimited, unconditional, and lifetime.
I had never personally used the warranty before, so this was a good opportunity to see how it actually worked, especially since the optic broke due to my own mistake.
I called Vortex customer service on Friday, 1/23. The rep asked what the issue was and immediately started a claim. The process was extremely straightforward. There was no back-and-forth, no finger-pointing, and no hassle. The entire call literal took just over three minutes. They even offered to send me a shipping label if I wasn’t able to print one myself, which was a great touch.
Vortex received my optic the following Monday, 1/26, but it wasn’t processed until the next Monday, 2/2. Once it was processed, they shipped out a replacement the very next day on 2/3, and it was delivered to me on 2/9.
From start to finish, the entire process took about 17 days. If you factor out shipping time and processing windows, it was actually pretty quick.
Overall, I’m very happy with the experience. It was no-nonsense, no questions asked, and they just handled it and got me a replacement optic.
I own multiple Vortex optics, and this experience definitely gives me peace of mind knowing how solid their warranty really is. If you’re ever worried about damaging an optic, the Vortex VIP Warranty has you covered, and this is a big reason why I’ll recommend their products.
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